Booking an Appointment
All our consultations are by appointment only.
Our Reception Team will need to ask you some basic questions about your health in order to ensure that you get the care you need in the most appropriate and convenient way. All of the Reception Team have been trained to ask such questions and any information you provide will be treated with the utmost confidentiality.
When you need to see a member of the Practice Team, please phone the surgery as early in the day as possible and you will be given the next available appointment with the most appropriate clinician, dependent on your particular needs.
Using My Health Online (MHOL) you will be able to:
• Book an appointment online (you will get confirmation back immediately so there will be no need to re-confirm by telephone).
• View any appointments that you have already made
• Cancel an existing appointment if necessary.
• Request repeat prescriptions
• Update personal information
To register for My Health Online please ask for a registration form at reception, or you can download the form below and return it to the Practice. You will need to provide identification, preferably photo ID (e.g. driving licence or passport). When you have done this you will be provided with details of how to set up your account.
Please be assured your personal details are protected using the highest standards of internet security, although it is your responsibility to keep your log-in details safe.
If you have any further enquiries please ask at Reception or have a look at the MHOL website and FAQ document below:
If you are having difficulties with your MHOL account please have a look at the following guidance
House visits are generally only available for patients who are housebound because of illness or disability.
Please remember the practice has much better facilities for examining and treating patients at the Health Centre.
If a House visit is genuinely necessary, please try to telephone reception before 10am, giving as much information as possible regarding the situation and your concern to the Reception Team.
A member of the Practice Team may phone you back either:
- for more information
- to give you telephone advice
- to advise you who will be attending from the Practice Clinical Team
- or if deemed necessary, for you to contact Emergency Services.
The Practice does not currently offer telephone consultations with any members of the Practice Clinical Team.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of statutory sick pay.
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a ‘Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
The ‘fit note’ was introduced on 6 April 2010. With your employer’s support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website
Minor Injuries Unit, Barry Hospital
- cuts and grazes
- sprains and strains
- broken bones of limbs (fractures)
- bites and stings (including human bites)
- infected wound
- minor head injuries
- eye problems such as scratches or something that is stuck in the eye.
Opening Hours – Monday to Friday
The Unit opens at 8.30am. It closes to new patients at 3.30pm (i.e. after 3.30pm only those patients who are already waiting will be treated).
If you arrive after 3.30pm you will be re-directed to other services that may be able to help you.
- Do you need to see a healthcare professional or could you treat yourself with over-the-counter remedies? Your local pharmacy can give you great advice on helping yourself – just pop in.
- Can your GP help? Did you know you can arrange to be seen the same day if it is an emergency?
- Ring NHS Direct Wales on 0845 4647 for advice if you feel unwell and are not sure what to do next. Keep this number handy – why not store it in your mobile phone so it’s easy to find?
- The Emergency Unit at the University Hospital of Wales deals with serious accidents and emergencies, for example, broken bones, chest pains, excessive bleeding, loss of consciousness and people brought in by ambulance following 999 calls. The Emergency Unit at UHW is open 24 hours a day, seven days a week. You will be seen as soon as possible, but people with the most serious conditions will be seen first.